Privacy Policy

Information We Collect

We may collect the following categories of information:

Information you provide

• Name
• Company name
• Email address
• Phone number
• Job title
• Property portfolio information
• Information submitted through contact forms, demo requests, partner inquiries, other application forms on our site, or customer support

Account information

When you use Opryx products, we may collect:

• User account information
• Authentication information
• Login history
• Security events
• Role and permission assignments

Property operations data

Customers may provide operational information, including:

• Maintenance requests
• Vendor information
• Work order details
• Asset information
• Property information
• Communications related to maintenance operations
• Maintenance photos, receipt images, and other work-order attachments
• Work-order messages and related communication records
• Satisfaction ratings and optional comments
• Approval decisions, reasons, and related owner or authorized-contact information

Automatically collected information

When you visit our website or use our services, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referral source
• Session information
• Cookies and similar technologies

How We Use Information

We use information to:

• Provide and operate our services
• Authenticate users
• Deliver maintenance workflows
• Analyze submitted maintenance information and images to support triage and work-order preparation
• Facilitate maintenance scheduling, communication, approval, and notification workflows
• Produce operational, vendor-performance, and maintenance-spend reporting for the customer
• Communicate with customers
• Send transactional emails and SMS messages
• Improve platform performance
• Maintain security
• Detect fraud or abuse
• Respond to customer requests
• Comply with legal obligations

SMS Communications

Opryx may send transactional SMS messages related to:

• Account authentication
• Magic link login
• Maintenance requests
• Work order updates
• Vendor communications
• Appointment notifications
• Operational alerts

Message frequency varies based on account activity. Message and data rates may apply.

You may reply STOP to opt out or HELP for assistance.

We do not send marketing text messages without appropriate consent.

Email Communications

We may send emails including:

• Authentication emails
• System notifications
• Maintenance updates
• Customer support responses
• Service announcements

We do not sell email lists or send unsolicited commercial email.

Cookies

We use cookies to:

• Maintain login sessions
• Improve website functionality
• Measure website usage
• Enhance security

You may disable cookies through your browser settings, although some features may not function correctly.

Information Sharing

We do not sell, rent, or trade personal information.

We may disclose personal information to service providers that process information on our behalf and are necessary to operate the Opryx platform, such as cloud infrastructure, communications, payment processing, analytics, security, and customer-support providers. These providers may use the information only to perform services for Opryx and are required to protect it appropriately.

Mobile phone numbers, SMS opt-in information, and SMS consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect the rights, security, and safety of Opryx, our customers, or others.

Data Security

We employ administrative, technical, and organizational safeguards designed to protect customer information, including encryption where appropriate, access controls, logging, monitoring, and secure cloud infrastructure.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information only as long as necessary to:

• Provide our services
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

Your Rights

Depending on your location, you may have rights to:

• Access your information
• Correct inaccurate information
• Request deletion
• Request data portability
• Object to certain processing activities

Requests may be submitted to [email protected].

Children's Privacy

Our services are intended for business use and are not directed toward individuals under the age of 13.

Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

Contact

Opryx LLC

Email: [email protected]