The Maintenance Coordination Engine
Every maintenance request, intelligently prioritized, routed, and tracked from intake to completion.
Intake to resolution, coordinated.
One loop that gets smarter with every completed job.
- 1
Intake
Tenants report the problem through a guided browser experience and can add photos without leaving the conversation. Their own description becomes the starting point, not something they repeat.
- 2
Triage
Dispatch uses the tenant's words and photos to classify the issue, flag urgency and likely trade, ask only the follow-ups that still matter, and safety-check higher-risk conditions.
- 3
Route
Dispatch recommends the best path across internal crews and outside vendors using trade, availability, configured rules, and performance signals. Your team retains control over consequential routing decisions.
- 4
Coordinate
Run RFQs where they help, collect owner approval when a cost threshold requires it, schedule the work, and keep routine follow-up moving without manual chasing.
- 5
Track
Live request status, automatic tenant updates, work-order messages, approvals, and configurable alerts keep the right people informed while preserving the record.
- 6
Learn
Completed work feeds vendor scorecards, callback history, tenant satisfaction, job-duration history, and property-level spend analytics, so the next decision has better evidence behind it.
The mechanics of coordination
Context-aware intake
Dispatch reads the tenant's original description before asking anything else, then asks only what the work order still needs.
Photo-aware triage
Photos are analyzed as part of intake and carried onto the work order with the AI's description, so office staff and technicians have visual context before arrival.
Operator-controlled routing
Prioritize and recommend work using trade, availability, performance, and your configured rules, without handing consequential decisions to a black box.
Owner approvals
Set property-level or portfolio-default thresholds. When cost crosses the line, the work pauses for a secure approve/decline decision by email, with reminders and escalation built in.
Communication that stays with the work
Tenant, office, and technician messages stay attached to the work order, and branded status emails go out automatically when work is scheduled, rescheduled, completed, or cancelled.
Configurable alerting
Route emergencies, approval decisions, tenant messages, review queues, and liability-related alerts to the right people by property and category.
Autonomous where it should be. Accountable where it matters.
Dispatch automates the routine coordination around the work: structured intake, triage, notifications, reminders, quote requests, status updates, and follow-up. Routing recommendations, cost approvals, and higher-risk actions stay inside the rules you define, with human review where it matters. Every significant action remains visible and auditable.
- Automate routine coordination without surrendering control
- Use approval and review rules where cost or risk requires them
- Keep routing, owner decisions, messages, and major workflow actions attributable and reviewable
Put coordination on autopilot, with a human in the loop.
Questions about intake, scheduling, vendors, or security? Read the FAQ.